Frequently Asked Questions / Customer Service

1.         How long will it take to receive my order?

2.         Where are these products being shipped from?

3.         What happens if Customs holds my package?

4.         What if I don't receive my order within the promised time period?

5.         How much is shipping?

6.         What kinds of payment do you accept?

7.         Can I pay with my credit card?

8.         Do I send the payment in first or pay with COD?

9.         Do you have half sizes or could you put in a custom order for larger/smaller sizes?

10.     Do you have this style or color?

11.     How long to shipping takes?

12.     I made a mistake on my order, how do I change it?

13.     How do I return an item?

14.     Why welcomez.com sell products that is not in stock?

15.     What if my products are out of stock or my size is not in stock?

How long will it take to receive my order?

On average, it takes 24 hours for order to be processed and takes about 5 to 9 business days for the shipping time. Please be patient. Please note that business days do not include Saturday, Sunday, and regulatory holidays.

          Where are these products being shipped from?        

          Our products are shipped directly from the facotries in our city.

What happens if Customs holds my package?

A situation like that very rarely happens, so please don’t worry for it. If this bad thing happens, we will try to fix this problem with you. If the package is detained by China Customs, we will give you the total compensation, If the package is detained by Your country’s Cutoms, we will afford the 60% loss with you!

What if I don't receive my order within the promised time period?

PLEASE EMAIL US! We are not here to steal anyone's money. Items are usually sent out the next day and don't usually take the full amount of time we promise. Also keep in mind that mail might take a few extra time around any major holidays. If you haven't received your item within 9-15 business days please make sure you e-mail our customer support team so we can straighten out the issue immediately.

How much is shipping?

It will be free shipping the following countries when you order 5 items or more than 5 items goods in the website: USA, Canada, UK, France, Austrlia etc. The other countries we need to add the extra shipping charge. For the rest countries: Germany, Netherlands, Italy, etc. We will use the DHL to send you the package, it will take about 3 to 5 days to arrive at your address, of cource, DHL is more expensive then EMS, Please understand.

What kinds of payment do you accept?

 We accept  western union, money gram, T/T right now.  And using western union or money gram, we offer 6% discount.

Do I send the payment in first or pay with COD? 

Sorry, We do not accept COD payment. Your order will not be processed until we receive your payment.

Do you have half sizes or could you put in a custom order for larger/smaller sizes?

Please select the available size, then enter the size you need in the notes section of the checkout process. If you need to the larger size products, like shoes, clothing, please contact our online service, because the larger size have the different stock condition and price.

Do you have this style or color?

 Most of our sizes, colors, and styles variants we have available are listed on the site, and we will update our products weekly when we get the new products.

The important thing is that: If you need the special styles, you can send us the pictures or link, we will try our best to search them for you. This is our promise for the Customer Service—Customer is God.

How long to shipping takes?

Once customer places order it takes 24 hours for order to process and 5 to 9 business days for product to reach your house. For example, To USA, 5 to 7 business days, To Canada, 5 to 9 business days.

    I made a mistake on my order, how do I change it?      

     Please email us with your order number so we can adjust your order. Send all emails to welcomez1@hotmail.com. In usually condtion, after you place the order, we will send you the order list to confirm before send these goods out.

How do I return an item?

Usually, our online services will try their best to fix return issue, to keep the long-term business with every client, we can give the discount or compensation. If you are still not satisfied with our service. Please contact us to request a return form. Customer is responsible for shipping charges back to our facilities in an event of a return or an exchange.

Why welcomez.com sell products that is not in stock?

Once order is paid we send your order to the warehouse to get process. If your products are not in stock, warehouse will notify us in the first time and we will send you an email to replace or refund your order. Because we have about 300,000 items of goods in the website, many of them are very popular, they sell in quickly speed, so some of them we need to transfer them from the other suppliers, and they are not available currently, but will be avaialble soon. Our staff are always try their best to get what you need.

What if my products are out of stock or my size is not in stock?

If your products are out of stock we will email you to pick any similar items or change into any other items in our site. If your size is not in stock , welcomez will automatically send you a half size bigger after get your confirmation, but we will never send you half size smaller.

Thank you!

Welcomez Team